Subscription Terms

Clear subscription terms for ZoikoTime customers

Review how ZoikoTime handles free trials, billing, renewals, cancellations, plan changes, user counts, taxes, refunds, data access, and enterprise agreements.

This page summarizes common ZoikoTime subscription rules in plain English. Specific terms may vary based on your plan, checkout flow, order form, customer agreement, country, payment method, and applicable law.

ZoikoTime is a platform of Zoiko Tech Inc., a technology subsidiary of Zoiko Group Inc.

Subscription at a glance

At a glance

30-day free trial
Monthly & annual billing
User-based subscriptions
Renewals & cancellations
Plan changes
Taxes & payment processing
Enterprise order forms

Snapshot

Subscription terms at a glance

Formal contract documents, order forms, checkout terms, and applicable laws
may supplement or override this summary where applicable.

Topic	Summary
Free trial	ZoikoTime's standard free trial is 30 days unless otherwise stated.
Billing start	Paid billing begins after trial conversion, paid activation, checkout completion, or order form execution.
Billing cycle	Customers may subscribe monthly or annually depending on plan availability.
Annual billing	Annual plans may offer savings compared with monthly billing where available.
User-based pricing	Subscription fees are generally based on the number of active paid users.
Plan changes	Upgrades, downgrades, and add-ons may affect pricing, access, limits, and support.
Renewals	Subscriptions may renew automatically unless canceled per the applicable terms.
Cancellations	Cancellation timing depends on the plan, checkout terms, billing settings, or agreement.
Taxes	Taxes may apply based on location, billing details, tax status, classification, and law.
Enterprise terms	May require an order form, MSA, DPA, procurement review, custom billing, or negotiated terms.

Free Trial

Free trial terms

ZoikoTime's standard free trial is designed to help organizations evaluate the
platform before committing to a paid subscription.

The standard free trial is 30 days, unless a different duration is stated in a specific offer, promotion, checkout flow, order form, or agreement.

Trial access may include selected features depending on plan, region, customer type, product configuration, or current trial policy.

Continued access may require selecting a paid plan, completing billing details, subscription activation, or an approved enterprise order process.

ZoikoTime may require payment details to start, continue, or convert a trial depending on the checkout flow, offer, region, or plan.

ZoikoTime may limit, suspend, or refuse trial access to prevent abuse, duplicate accounts, fraud, misuse, or unauthorized resale.

Trial data may be retained, restricted, exported, deleted, or made inaccessible per product settings, retention practices, and terms.

Billing

Plans, billing, and user counts

Subscriptions are generally billed based on plan, billing cycle, number of active
paid users, add-ons, taxes, and any customer-specific order terms.

Customers choose from available plans based on features, governance needs, reporting, support expectations, and implementation requirements.

Subscriptions may be billed monthly or annually. Annual plans may provide savings where available.

Plans are generally priced per user; the billing definition of a user may depend on plan type, active status, role, or order form.

Adding users during a cycle may increase fees; charges may be prorated, immediate, or applied in the next cycle.

Removing or deactivating users may affect future billing; credits or prorations depend on plan and agreement.

Certain features, integrations, storage, support levels, or implementation services may be priced separately.

Lifecycle

Renewals, plan changes, and cancellations

Subscription changes may affect access, pricing, billing cycles, support levels,
retention options, and renewal obligations.

Subscriptions may renew automatically unless canceled per the applicable checkout terms, billing settings, order form, or agreement.

Upgrading may unlock features and result in prorated charges, immediate adjustments, or updated renewal pricing.

Downgrading may remove features, reduce limits, change retention options, or alter support levels.

Customers may cancel through account settings, billing settings, support, or enterprise contract procedures.

Cancellation may take effect immediately, at the end of the billing period, or per an order form or agreement.

Re-activation may be available depending on account status, data retention, payment status, and plan availability.

Payments

Payments, taxes, and refunds

Payment processing, taxes, refunds, and account access may depend on billing
configuration, agreement, payment provider rules, applicable law, and location.

ZoikoTime may support selected payment methods through approved processors; options may vary by region, plan, or contract.

If payment fails, ZoikoTime may notify the billing contact, retry, restrict access, suspend paid features, or close the subscription.

Sales tax, VAT, GST, or similar charges may apply depending on location, billing address, tax status, classification, and law.

Customers may be responsible for providing accurate billing, tax exemption, VAT, GST, or business registration information.

Refund availability may depend on plan type, billing cycle, cancellation timing, law, provider rules, promotional terms, and agreement.

Contact ZoikoTime promptly if you believe there is a billing error, unauthorized charge, duplicate payment, or tax issue.

After Cancellation

Data access after cancellation or expiration

When a subscription is canceled, expires, or is suspended, access to ZoikoTime
data may change. Export required records before cancellation where
appropriate — especially data that supports payroll, billing, compliance, or legal processes.

Access may continue until the end of the billing period, end immediately, or follow enterprise agreement terms.

Export required reports, records, evidence packages, invoices, and workforce data before termination if needed.

Data may be retained, restricted, anonymized, deleted, or preserved per retention practices, settings, legal hold, and terms.

Records under legal hold may be governed by legal hold workflows and customer agreement terms.

Reinstatement may be possible within a defined period depending on data status, account status, and payment resolution.

Customers plan data exports, recordkeeping, payroll timing, billing cycles, and legal or compliance needs before cancellation.

Enterprise

Enterprise agreements and custom terms

Enterprise customers may require custom commercial, legal, security, privacy,
procurement, support, implementation, and billing arrangements.

A signed order form may define plan scope, users, pricing, billing cycle, term length, renewal terms, support, and special conditions.

Some customers may require an MSA or negotiated commercial terms before deployment.

Where applicable, customers may require a DPA or privacy-related documentation.

Enterprise customers may request security documentation, access control information, and technical review support.

Large deployments may require implementation planning, configuration, training, integrations, or phased rollout.

Enterprise billing may involve invoices, purchase orders, annual contracts, multi-entity billing, or tax documentation.

Important legal note. This page is a general summary of common subscription terms for informational purposes. It is not a complete legal agreement and does not replace the applicable Terms of Service, Master Subscription Agreement, Order Form, Data Processing Addendum, invoice, checkout terms, or other written agreement. Where there is a conflict between this page and a signed or accepted legal agreement, the applicable legal agreement governs to the extent stated in that agreement.

Questions

Subscription Terms FAQs

Does ZoikoTime offer a free trial?

Yes. The standard free trial is 30 days unless a different duration is stated in a specific offer, promotion, checkout flow, order form, or agreement.

When does billing start?

Billing generally starts when a customer converts to a paid plan, activates a paid subscription, completes checkout, or signs an applicable order form.

Is ZoikoTime billed monthly or annually?

ZoikoTime may offer monthly and annual billing depending on the selected plan, checkout flow, and customer agreement.

How are users counted for billing?

Subscriptions are generally user-based. Exact treatment may depend on active users, roles, plan configuration, or enterprise order terms.

Can we upgrade or downgrade our plan?

Plan changes may be available depending on account status, eligibility, billing configuration, and agreement terms, and may affect price, features, retention, and support.

What happens if payment fails?

ZoikoTime may notify the billing contact, retry payment, restrict access, suspend paid features, or close the subscription per applicable terms.

Are taxes included?

Taxes may apply based on location, billing details, classification, tax status, and law, and may be added at checkout or invoicing where required.

Can we get a refund after cancellation?

Refund availability may depend on plan type, billing cycle, cancellation timing, law, promotional terms, provider rules, and agreement.

What happens to our data after cancellation?

Access may change after cancellation or expiration. Export required records beforehand; retention, deletion, or legal hold treatment depends on terms and settings.

Do enterprise customers have different terms?

Enterprise customers may subscribe through order forms, negotiated agreements, custom billing, security review, procurement processes, and implementation arrangements.

Need Help?

Understand your subscription options

ZoikoTime can help prospective customers, billing contacts, procurement
teams, and enterprise buyers understand plan options, subscription terms,
and commercial next steps.