Subscription Terms
Clear subscription terms
for ZoikoTime customers
Review how ZoikoTime handles free trials, billing, renewals, cancellations, plan changes, user counts, taxes, refunds, data access, and enterprise agreements.
This page summarizes common ZoikoTime subscription rules in plain English. Specific terms may vary based on your plan, checkout flow, order form, customer agreement, country, payment method, and applicable law.
ZoikoTime is a platform of Zoiko Tech Inc., a technology subsidiary of Zoiko Group Inc.
Subscription at a glance
At a glance
30-day free trial- Monthly & annual billing
- User-based subscriptions
- Renewals & cancellations
- Plan changes
- Taxes & payment processing
- Enterprise order forms
Snapshot
Subscription terms at a glance
Formal contract documents, order forms, checkout terms, and applicable laws may supplement or override this summary where applicable.
Free Trial
Free trial terms
ZoikoTime's standard free trial is designed to help organizations evaluate the platform before committing to a paid subscription.
Trial duration
The standard free trial is 30 days, unless a different duration is stated in a specific offer, promotion, checkout flow, order form, or agreement.
Trial access
Trial access may include selected features depending on plan, region, customer type, product configuration, or current trial policy.
Trial conversion
Continued access may require selecting a paid plan, completing billing details, subscription activation, or an approved enterprise order process.
Payment details
ZoikoTime may require payment details to start, continue, or convert a trial depending on the checkout flow, offer, region, or plan.
Trial abuse protection
ZoikoTime may limit, suspend, or refuse trial access to prevent abuse, duplicate accounts, fraud, misuse, or unauthorized resale.
Trial data
Trial data may be retained, restricted, exported, deleted, or made inaccessible per product settings, retention practices, and terms.
Billing
Plans, billing, and user counts
Subscriptions are generally billed based on plan, billing cycle, number of active paid users, add-ons, taxes, and any customer-specific order terms.
Plan selection
Customers choose from available plans based on features, governance needs, reporting, support expectations, and implementation requirements.
Billing cycle
Subscriptions may be billed monthly or annually. Annual plans may provide savings where available.
User-based billing
Plans are generally priced per user; the billing definition of a user may depend on plan type, active status, role, or order form.
Adding users
Adding users during a cycle may increase fees; charges may be prorated, immediate, or applied in the next cycle.
Removing users
Removing or deactivating users may affect future billing; credits or prorations depend on plan and agreement.
Add-ons & services
Certain features, integrations, storage, support levels, or implementation services may be priced separately.
Lifecycle
Renewals, plan changes, and cancellations
Subscription changes may affect access, pricing, billing cycles, support levels, retention options, and renewal obligations.
Renewals
Subscriptions may renew automatically unless canceled per the applicable checkout terms, billing settings, order form, or agreement.
Upgrades
Upgrading may unlock features and result in prorated charges, immediate adjustments, or updated renewal pricing.
Downgrades
Downgrading may remove features, reduce limits, change retention options, or alter support levels.
Cancellations
Customers may cancel through account settings, billing settings, support, or enterprise contract procedures.
Cancellation timing
Cancellation may take effect immediately, at the end of the billing period, or per an order form or agreement.
Re-activation
Re-activation may be available depending on account status, data retention, payment status, and plan availability.
Payments
Payments, taxes, and refunds
Payment processing, taxes, refunds, and account access may depend on billing configuration, agreement, payment provider rules, applicable law, and location.
Payment methods
ZoikoTime may support selected payment methods through approved processors; options may vary by region, plan, or contract.
Failed payments
If payment fails, ZoikoTime may notify the billing contact, retry, restrict access, suspend paid features, or close the subscription.
Taxes
Sales tax, VAT, GST, or similar charges may apply depending on location, billing address, tax status, classification, and law.
Tax information
Customers may be responsible for providing accurate billing, tax exemption, VAT, GST, or business registration information.
Refunds
Refund availability may depend on plan type, billing cycle, cancellation timing, law, provider rules, promotional terms, and agreement.
Billing questions
Contact ZoikoTime promptly if you believe there is a billing error, unauthorized charge, duplicate payment, or tax issue.
After Cancellation
Data access after cancellation or expiration
When a subscription is canceled, expires, or is suspended, access to ZoikoTime data may change. Export required records before cancellation where appropriate — especially data that supports payroll, billing, compliance, or legal processes.
Account access
Access may continue until the end of the billing period, end immediately, or follow enterprise agreement terms.
Data export
Export required reports, records, evidence packages, invoices, and workforce data before termination if needed.
Retention periods
Data may be retained, restricted, anonymized, deleted, or preserved per retention practices, settings, legal hold, and terms.
Legal hold exception
Records under legal hold may be governed by legal hold workflows and customer agreement terms.
Reinstatement
Reinstatement may be possible within a defined period depending on data status, account status, and payment resolution.
Customer responsibility
Customers plan data exports, recordkeeping, payroll timing, billing cycles, and legal or compliance needs before cancellation.
Enterprise
Enterprise agreements and custom terms
Enterprise customers may require custom commercial, legal, security, privacy, procurement, support, implementation, and billing arrangements.
Order forms
A signed order form may define plan scope, users, pricing, billing cycle, term length, renewal terms, support, and special conditions.
Master Subscription Agreement
Some customers may require an MSA or negotiated commercial terms before deployment.
Data Processing Addendum
Where applicable, customers may require a DPA or privacy-related documentation.
Security review
Enterprise customers may request security documentation, access control information, and technical review support.
Implementation services
Large deployments may require implementation planning, configuration, training, integrations, or phased rollout.
Custom billing
Enterprise billing may involve invoices, purchase orders, annual contracts, multi-entity billing, or tax documentation.
Important legal note. This page is a general summary of common subscription terms for informational purposes. It is not a complete legal agreement and does not replace the applicable Terms of Service, Master Subscription Agreement, Order Form, Data Processing Addendum, invoice, checkout terms, or other written agreement. Where there is a conflict between this page and a signed or accepted legal agreement, the applicable legal agreement governs to the extent stated in that agreement.
Questions
Subscription Terms FAQs
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