ZoikoTime Help Center
How can we help?
Search support articles, product guides, troubleshooting resources, account help, timesheet guidance, mobile app support, billing help, security references, and system status updates.
Quick Help
Quick help paths
Choose the path that best matches what you need help with.
Sign In or Account Access
Password resets, workspace access, login errors, SSO issues, verification emails, locked accounts, and role access.
Get Login Help →
Time or Timesheet Help
Clock-in/out, breaks, missing entries, submission, approvals, returned timesheets, and correction requests.
Get Time & Timesheet Help →
Administrator Setup
Workspace setup, departments, workers, permissions, policies, projects, reporting, and launch configuration.
View Admin Guide →
Mobile App Help
Mobile login, clock-in, notifications, field work, device issues, connectivity, and troubleshooting.
View Mobile App Help →
Billing & Subscription Help
Invoices, payments, plans, trial questions, renewals, failed payments, and billing account access.
Get Billing Help →
System Availability
Service interruptions, degraded performance, planned maintenance, and incident updates.
Check System Status →By Role
Browse help by role
ZoikoTime guidance is organized by the way different users interact with the platform.
Workers
Reviewing time records, submitting timesheets, requesting corrections, using the mobile app, and understanding visibility settings.
Administrators
Setup, departments, workers, permissions, policies, reports, evidence controls, billing settings, and support routing.
Finance & Billing Users
Subscriptions, invoices, payments, billing records, plan changes, payroll preparation, and timesheet integrity.
IT & Security Teams
Access controls, SSO, integrations, security controls, system status, incident communication, and documentation.
Popular
Popular help articles
Start with the ZoikoTime support topics users ask for most often.
How to reset your password
Submitting your timesheet
Requesting a time correction
Adding users to your workspace
Configuring roles & permissions
Exporting reports & analytics
Updating your billing details
Setting up SSO
How to contact support
Status & Security
Status, security, and availability
If ZoikoTime appears slow, unavailable, or is not behaving as expected, check system status before opening a support request.
Check System Status
View current availability, degraded service notices, maintenance windows, and incident updates.
Check System Status →View Incident Updates
Follow active incidents, maintenance notices, and resolution updates.
View Incident & Availability Status →Security Questions
Review security controls, access, encryption, infrastructure, enterprise posture, and documentation.
View Security Addendum →Retention & Legal Hold
Review data retention, legal hold, record preservation, and evidence governance guidance.
View Data Retention & Legal Hold →Contact
Who should I contact?
If self-service guidance does not resolve your issue, use the appropriate support route.
Your organization's configuration
Best Route: Your internal admin / support owner
Many settings are employer-controlled
Your personal work records
Best Route: Your manager or internal support route
Records may be managed by your employer
Billing or subscription
Best Route: Billing support or account owner
Billing access may be limited by role
Technical access or login
Best Route: Contact Support
Include role, device, and browser details
System outage
Best Route: Status page first
Check active incidents before opening a ticket
Sales or plan questions
Best Route: Contact Sales
For demos, enterprise pricing, and procurement
For demos, enterprise pricing, procurement, or plan questions: Contact Sales
Explore
Explore ZoikoTime resources
Product Documentation
Detailed guidance across features, workflows, roles, and configuration.
View Docs →Still Stuck?
Still need help?
Search the Help Center first, review the relevant guide, check system status if you're experiencing availability issues, and contact support if your question is still unresolved.